Windows XP

No. You can still continue to use Windows XP as you normally would but you will be unable to scan name badges at Reed and AGHA fairs. You can still continue to scan orders and manually create new customers.

Look for a licence sticker on the bottom of the laptop. If there is a sticker and says it is for ‘Windows 7’, then the upgrade will be free (postage costs will apply).

FairScan will not charge any customer who is on Annual Support for the labour required to upgrade their laptop to Windows 7. There is no charge for our time to do that.

Some laptops may not have a licence to upgrade to Windows 7 and therefore FairScan will purchase an upgrade licence for $40 on your behalf and invoice once the laptop has been updated.

A fresh copy of Windows will be installed on your laptop. Windows 7 is what will be attempted first. All files on your computer will be deleted and replaced with fresh files. FairScan will install all the required software programs to run the FairScan system and to print barcodes.

The laptop will most likely take a little longer to start each morning but once up and running it will be of similar speed as to what it was when running Windows XP.

The only thing we can’t do is install your printer as the physical printer needs to be connected in order for that to happen. FairScan can do this for you once the printer is available. It is recommended that this get done in your office once the laptop is returned rather than at the fair during setup days.

Once FairScan receives the laptop we will do our best to have it sent back to you within 2-3 business days.

No. If for whatever reason your laptop can’t be updated, then FairScan won’t charge you anything and will then provide you with options to replace the laptop.

Anytime except for between the 1st and 8th of July. During this time FairScan will be in Queensland supporting the Gift & Lifestyle fair on the Gold Coast and there will no one to sign for delivery during these dates.

An ideal time would be the laptop to arrive at FairScan before the 1st July. If not, then anytime during the week starting the 12th July will be fine.
Please ensure that the laptop arrives at FairScan no later than Friday 16th July.

No. There won’t be enough time during the setup of the fair to update Windows, install FairScan and test. The laptop must be sent to FairScan prior to the fair for this to be done.

Yes, as long as you know what you are doing! If you have a contact that can do this for you then they can install a fresh version of Windows and then have FairScan remote access the laptop to install the FairScan software.

Note that if someone else updates Windows, then FairScan will be limited in our ability to troubleshoot any Windows issues that arise as we weren’t the ones to load the laptop and are unsure of what we can edit/adjust.

Once received, FairScan will do our best to have your laptop sent back within 2-3 business days. That means that you should allow approx. 2 weeks between sending it and getting it back. We will do our best to get it back as quickly as possible.

It is recommended that you send your handhelds and your wireless router (where applicable) so they can be setup and tested. This isn’t compulsory, but it is a really good idea and is a free service.

Yes. If you send us the data (item and customer files) we can load your handhelds free of charge.

Yes. For free of charge we can assess your handhelds and advise of any small fixes that can be done to improve/service them. A quote will be provided before any work outside general maintenance is performed.

No. We wish to avoid having to deliver laptops to stands during setup of the fair. In the past we have found this to be time consuming for us and also a risk in we may misplace one of the laptops we are carrying whilst doing our rounds. It is best that the laptop be sent back to you prior to the fair so you can complete the final loading of data and testing.

Maybe. This will depend on the laptop and can be considered on request.

Yes. If you are running Windows Mobile handhelds (coloured screen), then you can use any Windows laptop at the fair as long as it is running Windows 7 or higher.

FairScan must be notified well in advance of the fair if another computer is to be used at the fair as a time will need to be booked to install the software (can be done remotely) and the connections of the laptop will need to be assessed.

If you want to do emailing at the fair or other tasks, then it might be worth considering buying a new laptop. Good laptops cost around $1,000 and FairScan can organize this for you on request.

Alternatively if you wanted the cheapest new laptop that is available (approx. $450), then FairScan can organize one for you.

FairScan has purchased new laptops for customers previously that cost approx. $400. They are small, lightweight and work well with the FairScan system. Such laptops shouldn’t be used for day to day tasks as they would be quite slow, but for FairScan they are a very cost effective option.

Yes you can but you must advise FairScan of this well in advance of the fair and it must be running an error free/clean version of Windows. FairScan can install a fresh version of Windows on most laptops on request but this can’t be done in the week leading up to the fair. FairScan will install Windows free of charge, but a new Windows licence may be required.

Yes. If you get FairScan to update your current laptop to Windows 7, and then find it too slow or change your mind once it has been done, then an alternative laptop can be considered.

Keep it as a backup. If you have a laptop that was supplied by FairScan for the fair, then most likely it was a basic/affordable model and therefore would have limited use outside the fair. I would recommend keeping any old laptop that was used for FairScan as a backup just in case it needs to be used in the future.

Yes. It is your responsibility to either backup any files you need on the laptop before sending it to FairScan or tell us which files you need backed up. It is highly recommended that you do the backup yourself so you save all the files you need.
The laptop will be formatted meaning that all files will be deleted. A fresh version of Windows is then installed and then FairScan will install and setup all the required files needed to use the FairScan system.

FairScan will back up all FairScan related files and history from the laptop before installing a fresh copy of Windows on it. All other files will be deleted.

If you have files that you wish to keep then we recommend you copying them prior to sending the laptop to FairScan. Alternatively it is up to you to advise FairScan of the files that you wish to retail. If you do so then we will copy them and put them back on the laptop.

Please note it isn’t FairScan’s responsibility to backup any files that aren’t related to FairScan. We can only copy the files we are told about

Yes. FairScan will install the required software to print barcodes.

If you have a Windows computer in the office, FairScan can remote access that computer and setup and install the software for you to print barcodes. You don’t have to print barcodes from the laptop. We can set the barcode software up on multiple computers so you have more than one option for barcode printing.

FairScan can install any programs that you request. We do recommend to only install the programs needed to operate FairScan, but if you have a specific requirement, please let us know.

Please send the laptop to:

FairScan
112 Devereux Street
Oak Park, VIC 3046

Please email FairScan at mail@fairscan.com.au letting us know that the laptop is on its way and any tracking details.

FairScan will contact you when the laptop is ready to send back and ask you how you want it send back. FairScan will provide you with a quote to use Australia Post or you can organize your own pickup and delivery.

If you want FairScan to send out via Australia Post then an invoice will be issued to you to cover the cost of postage. There is no handling or extra fees, just the cost of the postage.