Support

Customer Video Upload

Send us a video of the problem

A short video is often the fastest way for us to understand and resolve an issue.

Please use your phone to record a short video showing the issue and upload it using the form.

As you record, explain:

  • What you are trying to do
  • What you expect to happen
  • What actually happens instead

If any error messages appear, please include them in the video.

Drag a file here, or browse

Video or image · up to 500 MB

Your upload goes straight to the FairScan team.

Your video's on its way

Thanks — the FairScan team has received it and we'll be in touch by email. You can safely close this page.

Using a computer but recording on your phone?

If you've recorded the video on your phone, scan the QR code below to open this same page on your device and upload the video directly.