SUPPORT
FairScan provides on-site support at Trade Fairs and remote support for WebsitesFAIRSCAN SUPPORT
Full support is provided by FairScan for its Barcode Ordering System including onsite training, onsite fair support and remote support outside fairs via phone and remote access.
Website development support is provided solely by remote access.
View the list of fairs below to see which fairs are ‘Fully Supported’ and which fairs are ‘Partially Supported’. At Fully Supported fairs FairScan are onsite for the duration of the fair including setup. More details are provided below.
Outside Trade Fairs, remote access via TeamViewer or FairScanQS is used to log into a user’s computer to help them with the problem they are having. Click the link below to view more details on remote access assistance.
In-depth articles are displayed below that detail specific support issues/situation. Click on those links to view more details.
REMOTE ACCESS
If you require assistance, FairScan can remote access
your computer via TeamViewer or FairScanQS
SUPPORTED FAIRS
FairScan will be providing onsite support at all the major Gift Fairs throughout Australia including the Reed Gift Fairs, AGHA Gift Fairs, Life inStyle Fair and the Gift & Lifestyle Fairs.
At Fully Supported Fairs, FairScan provides onsite support during setup and each day during the fair from open to close.
FairScan also supports other fairs throughout the year in Australia and New Zealand.
CUSTOMER LOGIN
Existing customers can download FairScan files, updates and PDF Manuals
Existing FairScan Customers can click the link below to log into the FairScan Customer portal where resources such as install files, updates and updates can be downloaded.
SUPPORT PAGES
Extra details on Support are detailed below for existing FairScan users
Existing FairScan customers who are on an annual support plan can login to the Customer Portal and download software update, PDF manuals on all aspects of the FairScan System, and also view details on FairScan Extras.
